Questions people ask us
Here are answers to the common things people ask us most. If your question isn't here, feel free to get in touch and we'll help.
FAQs for everyone
Do I need a referral?
For children, yes. We need a referral letter from your GP or another health professional. For adult, we don't need a referral. We write to your GP after your appointments. Working with your GP means everyone involved in your care knows what's happening.
How much does it cost, and when do I pay?
Our fees & payments page lists the price of each service. We'll tell you the full cost before you book. You pay before each appointment.
Can I use my health insurance?
Some health insurance policies may cover the cost of psychiatric care and assessments. We recommend checking with your specific insurance provider to confirm your coverage.Â
How do I change or cancel an appointment?
Call us or email adminteam@jmmentalhealth.co.uk at least 2 working days before your appointment. If you cancel or change it later than that, you'll pay the full fee. If you're running late, please let us know. We can't run your appointment past the usual end time.
Can I have my appointments online?
Adults can see us at our Leamington Spa clinic or by video call from anywhere in the UK. We always see children face to face at the clinic. Some conversations with parents can happen by video call.
FAQs for Adults
What's the difference between an ADHD assessment and a fast-tracked assessment?
Both are full assessments with a consultant psychiatrist. The fast-track assessment happens by video call and can be booked sooner. After either one, we send a report and plan to you and your GP.
I wasn't diagnosed as a child, can I still be assessed?
Yes. Lots of adults are assessed for ADHD or autism for the first time as grown-ups. We'll ask about your childhood as part of the assessment. It can be helpful if someone who knew you as a child, like a parent, can tell us what you were like.
Do you only see people for ADHD and Autism?
No. Our consultant psychiatrists also help adults with anxiety, depression, OCD, PTSD, bipolar disorder and personality disorders. See conditions we help with.
Will I be given medicine?
We can't say before your assessment. Your doctor will talk through all your options with you, and you'll decide together what's right for you. Medication isn't right for everyone.
How do I get my prescription?
If you and your doctor agree on medication, we send your prescription securely by email to you or your GP.
FAQs for Children and Young People
I'm worried about my child. What should I do?
Try to talk to your child about how they're feeling. If they won't open up to you, encourage them to talk to someone else they trust. Let them know you're listening and that you take them seriously. When you're ready, book an initial telephone consultation with our clinical lead. You can talk through your worries and decide together if we're the right service.
Do you assess for ADHD and autism?
Yes. A consultant psychiatrist leads every assessment. That's a specialist doctor for mental health. For autism, a clinical psychologist does part of the assessment too, using tests designed for this. The consultant psychiatrist confirms any diagnosis. We also look at anything else that might be going on, like anxiety or low mood.
Will you see my child on their own?
Usually we see your child with you, and on their own as well. You can also ask for time on your own with the doctor.
How long are the appointments?
The first appointment takes up to 2 hours. Follow-up appointments last between 30 minutes and an hour, depending on what you need.
What happens when my child turns 18?
At 18, care moves to an adult doctor, because adult care is set up differently. Your child's consultant talks this through with you well before it happens. Your child can choose one of our adult consultant psychiatrists, in Leamington Spa, at our Epping clinic or by video call. With your child's agreement, we pass on their records so they don't have to start again.
JM Mental Health, a brand of Atrom Mindcare
JM Mental Health is a brand of Atrom Mindcare.
Atrom Mindcare is a psychiatry provider with clinics in Leamington Spa, and Epping, Essex. Our Chief Medical Officer Dr Aarohee Desai-Gupta, oversees care at both.
What this means for you
• You still come to the same clinic in Leamington Spa and see the same doctors. Our phone number and email are the same too.
• The company that provides your care is called Atrom Mindcare Services Ltd, with JM Mental Health being the brand name we use in Leamington Spa. You may see the company name on letters, invoices and forms.
• One registration with the Care Quality Commission covers both clinics. Our Leamington Spa clinic is rated Good.
• The clinic in Epping sees children and adults, under the name Atrom Mindcare.
• Your information is only shared with the people involved in your care. Being part of a larger group company doesn't change that.
Atrom Mindcare Services Ltd (Company number 10838475) is owned by Atrom Mindcare Ltd (company number 15139453). Both are registered in England and Wales.
If you or your child are in crisis, call 999 or NHS 111 (option 2) now.